Returns & Exchanges
At Lookfantastic, we want you to be completely satisfied with your beauty purchase, which is why we offer a straightforward 30-day return policy for unopened and unused items. Please ensure all products remain in their original packaging with security seals intact to qualify for a full refund.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive your unique authorization number.
Package Your Items
Securely pack your products in their original shipping box or a sturdy alternative to prevent damage during transit, ensuring all original labels are included.
Generate Shipping Label
Print your prepaid return shipping label from our returns portal and affix it clearly to the outside of your package.
Drop Off and Track
Take your parcel to the nearest authorized drop-off point and keep your tracking receipt so you can monitor the status of your return until it reaches our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing